Frequently Asked Questions
Here you’ll find the answers to the questions we’re often asked. If you can’t find the answers you need below, please
contact us.
Most Popular Questions
You can change your delivery address from ‘Your Account’, under ‘Delivery details’. The option won’t be available if you have debt or credit on your account, a delivery on its way, or a pause on your orders. In these cases, ‘Your Account’ will direct you to send us a message on webchat.
You can change the quantity and frequency of your items by looking at the ‘Next delivery’ section on every page (down the right hand side, or at the top of the screen if you’re on mobile) and selecting ‘Change’ on an item.
If you have ordered the item as a one-off in your next delivery, you can use the +/- buttons to change the quantity. Setting this value to zero will remove the item from your next delivery.
If the item is in your regular order, on-screen instructions will pop up with two sections. The top section is your regular order. Underneath that is an option to ‘Edit Next Delivery only’.
If you want to remove the item from all future orders, use the top +/-buttons to change the quantity in your regular order. If you want you want to change the quantity in your next delivery only, click ‘Edit Next Delivery only’. There you can use the +/- buttons to change the quantity in your next delivery. Setting this value to zero will remove the item from your next delivery and not affect your regular order.
Selecting “Confirm” will save any changes made to your order.
We very rarely miss a delivery, so don’t panic if it’s a bit later than usual. If it’s very late, please contact us. We’ll find out what has happened and try to put it right.
Delivery
No – delivery is always free. All you need to do is meet our minimum spend. If you are buying any of our set boxes (fruit and veg, meat or recipe boxes), then there is no minimum spend. If you prefer to build your own box, there’s a minimum spend of just $15 (without meat). To build your own meat box, the minimum meat order is $15; once your meat order reaches $15, you can add any number of non-meat items.
If you’re moving house, you can change your delivery address from Your Account, under ‘Delivery details’. The option won’t be available if you have debt or credit on your account, a delivery on its way, or a pause on your orders. We may also pause this option at times when we’re coordinating high numbers of deliveries, such as Christmas. In these cases, ‘Your Account’ will direct you to send us a message on Live Chat.